John Deere Deploys Customer Service Solution
RightNow Technologies last week announced Deere & Company’s Worldwide Commercial & Consumer Equipment Division selected RightNow eService Center to enhance customer self-service. By deploying RightNow, the C&CE Division projects it will improve the quality of its customer care while it increases the cost-efficiency of its customer service operations.
RightNow’s hosted delivery model appealed to Deere. Hosting eliminated the need for Deere to purchase expensive server and network capacity to support the application. It also enabled the company to avoid high upfront licensing costs — in addition to the need for associated database licenses.