RedMax Holds Service School
RedMax/Komatsu Zenoah America, Inc. recently held Red Tech 8, its eighth annual service school. Service managers from 18 U.S. and Canadian distributors gathered in Tucson, Ariz., for this hands-on training.
The school was highlighted by a tour of the Wabrow factory in Nogales, Mexico. Service managers also reviewed carburetor theory and troubleshooting procedures, received product update information and were introduced to new products.
At the annual awards banquet, RedMax recognized two distributors as Service Distributors of the Year and one individual as Service Manager of the Year. Power Equipment Distributors of Richmond, Mich., was cited for outstanding dealer support and Cook's Power Equipment Distributing, Ocoee, Fla., was recognized for outstanding dealer support during four hurricanes.
The Service Manager of the Year for 2004 was awarded to Ken Coker of B&B Distributing Co., Hattiesburg, Miss. RedMax service manager Skip Augustson said, "Ken has consistently demonstrated outstanding technical support for RedMax dealers in his area. He and his company go beyond the norm with service to their dealers."
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